Help and Support
Captivate are passionate about creating powerful podcasting tools, and ensuring you have the tools and resources necessary to thrive, which is why our Podcast Help and Support is unrivaled. Every Captivate podcaster has access to our highly-rated support team, who are human (no robots or AI) and available 24/7, meaning you’ll get answers to your questions no matter where in the world you are
Unrivaled Podcast Help and Support from Captivate, we’re passionate about ensuring your podcast succeeds!
Get access to our extensive Knowledge Library, available in the Help Centre, full to the brim with help articles and resources to make sure you get the most out of the Captivate platform and all our features. Join our monthly Secret Captivate Hacks on our YouTube channel, and get live demos from the team on particular Captivate features and tools, ensuring your podcast is as successful as it can be!
Start Your Free Trial and benefit from Captivate's unrivaled Help & Support today!
Help and Support Features
Personal, 5-Star Customer Support
Captivate is renowned for the best customer service in the entire industry.
With consistent 5-star support reviews, our team covers all major timezones and we guarantee that you'll always speak to the right person at the right time.
There's no such thing as a silly question and our team will never make you feel like you're asking something that you shouldn't!
Quick, Intuitive Help Centre
Captivate's help section is intelligently built to connect you with the quick, actionable information that you need, 24/7.
Search, discover, and solve any challenge that you might face within minutes thanks to the regularly updates, fully-guided articles, videos and more.
Captivate Secret Hacks
Captivate Secret Hacks is our place to share live demos of new and existing features, helping you to save time and money, so that you can focus on what matters: growing your podcast!
These sessions are the ultimate hand holder, as our team will be helping you get the most out of Captivate's platform by uncovering features you aren't currently using or aware of, that will help you to seriously level up your podcasting and processes.
Looking to monetize your podcast?
Check out our full-service monetization features and start making revenue through
Memberships and One-off Tips today.
Memberships
Monetizing your podcast through memberships can provide a reliable source of income. Create a community and increase listener loyalty. Podcast memberships can also give you the flexibility to experiment with different pricing models and adjust your offerings to meet the needs of your audience.
UNLIMITED
Members
EXCLUSIVE
Content
EARLY
Access
Tips
Looking for a way to earn revenue from your podcast without committing to ongoing membership programs? By giving your listeners the option to support your show with a Tip, you can generate income while maintaining flexibility in your monetization strategy.
QUICK
Secure
SUPPORT WITH
No Commitment
ANYTIME
Revenue
Exclusive Content
Behind-the-scenes access to your listeners. Offer value and exclusivity that encourages your audience to support your show financially. Attract and retain sponsors by demonstrating the engagement and loyalty of your audience.
Early Access Content
Offering early access content can be a great way to monetize your podcast while rewarding your most dedicated listeners. Create a sense of exclusivity and build a stronger connection with your audience. Attract and retain sponsors by demonstrating the engagement and loyalty of your audience.
Choose Your Plan
All plans include a free no-obligation 7-day trial.
You'll get unlimited access to all features from day one, with no need to upgrade (ever!)
Includes:
- Up to 30,000 downloads/month
- Unlimited Podcasts
- Unlimited Uploads/Storage
- Extensive Distribution List
Includes:
- Up to 150,000 downloads/month
- Unlimited Podcasts
- Unlimited Uploads/Storage
- Extensive Distribution List
Includes:
- Up to 300,000 downloads/month
- Unlimited Podcasts
- Unlimited Uploads/Storage
- Extensive Distribution List
For Custom Plans or need over 150,000 downloads per month, please email support@captivate.fm who can help.
For Custom Plans or need over 150,000 downloads per month, please email support@captivate.fm who can help.
What real podcasters say about our podcast hosting...
I've been with captivate.FM with my podcast Stillness in the Storms for over 2 years. My podcast has grown steadily.What is incredible...
I've been with captivate.FM with my podcast Stillness in the Storms for over 2 years. My podcast has grown steadily.What is incredible...
I love working with this very easy to use and powerful app. Guys on captivate support are very helpful !
The absolute best podcast hosting service because it's so much more than just hosting. High quality people with drive, deep knowledg...
Amazing customer service - I really appreciate how fast Captivate gets back to you with a response and they are also so helpful. I highly...
I couldn't be more happy with my experience with Captivate. Previously, I was using Simplecast, but there was a lot I wasn't able t...
Really great service with easy learning curve for use. Helpful knowledge base.
These guys make my life so much easier. I love that they handle all things podcast for me, guest scheduling, episode uploading, distribu...
I hesitated to move my podcast to Captivate.fm but I wish I hadn't waited for a second. Captivate makes your life as a podca...
I switched to Captivate due to some dishonest business practices from my previous podcast host. I was BLOWN AWAY by what I found whe...
Verbal Diorama
with Em
The long-running movie podcast by Em McGowan has been successfully publishing for 230+ episodes and has grown a cult following of loyal fans. Here's how Captivate helps!
The News Agents,
by Global
Emily Maitlis, Jon Sopel and Lewis Goodall – three of the UK’s top, most revered journalists – host one of the world's biggest news podcasts: The News Agents, produced by Global.
Bring Your Product Idea to Life
Vicki Weinberg started, grew, and became an award-winning podcaster in just two years - here's how Captivate helped & continues to help with Vicki's journey to success!
Unique, exclusive podcast growth & monetization tools at no extra cost.
Only available with Captivate!
Integrated Guest Booking • Interview Management • Episode Planning • Research Tools • Dynamic Show Notes and more!
Diagnose what is stopping your podcast launch, now!
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The problem is, you don't know which of the four is affecting you, so you can't overcome it because you don't know what to ask! Until now...
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